Customer Service

The Landmann Customer Services Team are available Monday to Friday throughout the year to assist you with any Barbecue queries you may have.

Opening Times:

March - August: 9am - 5pm

September - February: 9am - 4pm 

Contact us either by phone 01480 421720 - Option 5 for Customer Services.

Alternatively send in an email to


Technical Enquiries

If you have a problem with a Landmann product, are missing a part or have a warranty claim please send an email with a copy of your proof of purchase to 

We aim to respond to all enquiries within 48 hours, however during busy periods this can take a little longer.

Most of the commonly requested spares are available to purchase automatically on-line.

There is also a Frequently Asked Questions section which answers the most commonly asked questions to do with barbecuing.