Landmann / Grill Chef Barbecue Warranty Conditions

All LANDMANN / Grill Chef products are covered by our standard warranty for a minimum period of 24 months from date of purchase. The warranty applies to the original purchaser and covers manufacturing faults, defects and missing parts.

In the event that a LANDMANN / Grill Chef product fails due to a manufacturing defect or fault under normal use and in accordance with the manufacturers instructions, LANDMANN, at our discretion will repair or replace the failed product. LANDMANN reserve the right to substitute the failed product with a similar product should the model, colour or parts no longer be available. The original warranty period is not extended in the event of a repair, refinish or replacement.

All warranty claims must be accompanied by a copy of the proof of purchase. LANDMANN are unable to accept a claim under warranty without proof of purchase. Please see below for warranty exclusions.

To make a claim please contact Landmann Support Department on 01480 278724 or email support@landmann.co.uk

 

LANDMANN AVALON / MITON / TRITON GAS WARRANTY

Lid & fire bowl assembly - 10 years, no rust through/burn through

Cast iron cooking grates/hotplates – 10 years, no rust through/burn through

Stainless steel burners – 5 years, no rust through/burn through

Stainless steel flame tamers – 5 years, no rust through/burn through

Porcelain-enamelled flame tamers – 2 years, no rust through/burn through

All remaining parts - 2 years. 

 

LANDMANN REXON GAS WARRANTY

Porcelain-enamelled steel cooking grates – 5 years, no rust through/burn through

Stainless steel burners – 5 years, no rust through/burn through

Porcelain-enamelled flame tamers – 2 years, no rust through/burn through

All remaining parts - 2 years

 

LANDMANN VINSON SMOKER WARRANTY

Lid & fire bowl assembly - 5 years, no rust through/burn through

Porcelain-enamelled steel cooking grates – 5 years, no rust through/burn through

All remaining parts - 2 years

 

LANDMANN KEPLER CHARCOAL WARRANTY

Lid and fire bowl assembly – 10 years, no rust through/burn through

Stainless steel cooking grates – 5 years no rust through or burn through

All remaining parts – 2 years

 

LANDMANN CHARCOAL WARRANTY

Lid and fire bowl assembly – 5 years, no rust through/burn through

All remaining parts – 2 years

 

GRILL CHEF WARRANTY 

All parts – 2 years

 

WARRANTY EXCLUSIONS

The following are not included in the Landmann warranty:

  • General wear and tear
  • Rusting of steel components and parts
  • Natural weathering of timber parts
  • Metal Corrosion
  • Commercial use
  • Damaged caused by a result of failure to follow the manufacturer's instructions
  • If any technical alterations have been made to the barbecue
  • Accessories are used that are not expressly authorised for this barbecue
  • Any act of God for example from storm damage, wind/flood etc.
  • Corrosion or damage caused by exposure to the elements, grease/fat fires, insects etc.
  • Removal or reinstallation costs
  • Lack of maintenance, abuse, neglect, misuse, accident or improper assembly of product
  • Scratches, dents corrosion or discolouring caused by heat, abrasive or chemical cleaners or chipping of porcelain parts
  • Unauthorized repairs during the warranty period
  • The cost of freight, assembly, replacement of worn parts, and other such costs are not covered by the warranty

 

CARE AND MAINTENCE 

For the warranty to apply it is necessary to apply some care and cleaning to your LANDMANN product to ensure long life.