Returns, Refunds and Cancellations

Returns

We stand by both the quality of our products and delivery model. However we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully as soon as you take delivery.

If I change my mind...

Within 7 days please contact our customer service team. They will arrange to refund the purchase price of the goods. You can either post the goods to us, or we can arrange a courier pick-up (the cost of which will be deducted from the refund). 

If there's a fault with the product...

Within 30 days please contact our customer service team. They will ask for a photo of the faulty part/s to be emailed to us. Upon receipt of this, we will arrange to refund your payment or send the required replacements parts to you.

If the goods appear to be damaged in transit...

If your goods appear to have been damaged in transit, please contact us within 7 days of receiving the goods. If possible sign for the goods as damaged. If upon opening the packaging you notice damage, please contact out customer service team who will ask you to email a photo of the damage. We can only accept claims for damage within 7 days of delivery as outside of this period a claim cannot be submitted to our courier.

 

Refunds or Exchanges

New items returned for refund/exchange due to you ordering the wrong size or wrong item will be subject to a 10% handling and restocking fee. All exchanged/returned merchandise must be undamaged and be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the original manufacturer's carton.

The refunding payment will be in the same form as the original payment, so if you paid by Paypal, you will be credited back into your paypal account, if you paid by a debit or credit card, then you will be refunded back onto the same card. 

Damaged or faulty returns to be exchanged will be done so FREE of any extra charge. 

Damaged or faulty returns to be refunded will be issued a full refund of the original purchase price. 

PLEASE NOTE. We do not refund any postage costs in returning items that are the wrong size or part. We will refund 100% of the postage face value if the item has been damaged in the original transit.